FAQs
Awaiting Order Arrival
If your order arrives after you’ve already received a refund, please contact MKZmart Support: connect@mkzmart.com within 7 days. You can either return the product (we’ll provide a prepaid label) or repay the refunded amount to keep the item. We appreciate your honesty and cooperation.
Check your tracking number from the shipping confirmation email. If there’s no update for more than 10 business days, contact connect@mkzmart.com. We’ll reach out to the courier and update you promptly.
Occasionally, customs may hold packages for inspection or duties. MKZmart will assist with documentation, but customs fees are the buyer’s responsibility unless stated otherwise. We’ll guide you through every step until delivery is complete.
Contact our support team to escalate your case. Depending on the issue, we can process a refund, reshipment, or store credit. Our typical dispute resolution time is 5–15 business days.
- Canada: 3–9 business days
- USA: 5–12 business days
International: 10–20 business days
Tracking details are always available in your MKZmart account once your order ships.
Ordering & Payment
Please check your tracking details first. If there’s no movement after 10 days, email us at connect@mkzmart.com so we can contact the carrier and resolve it quickly.
You can either repay the refunded amount or return the product using a prepaid return label. Please contact our team to arrange your preferred option.
You can request to escalate your case. We’ll review it and may offer a store credit, refund, or replacement if the delay exceeds our standard processing window.
Delivery usually takes 3–9 business days within Canada and 10–30 business days for international orders. Track your shipment anytime through your MKZmart account.
We’ll work closely with the courier to help clear your package. Please note, customs duties and taxes may apply depending on your region.
After sales
If customs requires payment or verification, we’ll help by providing the necessary documents. Local import fees are the buyer’s responsibility unless otherwise mentioned.
Canadian deliveries take 3–9 business days; international deliveries take up to 30 days. Tracking links are sent via email as soon as your order ships.
Please contact us if tracking hasn’t updated within 10 days. We’ll reach out to our logistics partners for a resolution or offer a refund/replacement if required.
You may either return the item at no cost or repay the refunded amount to keep it. Kindly inform our team for proper documentation.
We understand delays can be stressful. If your issue exceeds the expected timeframe, we can provide a replacement, refund, or store credit — whichever you prefer.
Refund
Please contact our support team to report the delivery. You can choose to return the product or repay the refunded amount. This helps us maintain accurate records and fairness.
If tracking shows no progress for 10+ days, contact connect@mkzmart.com. We’ll investigate and issue a refund or replacement if your item is confirmed lost.
Customs delays are rare but possible. We’ll coordinate with the courier to resolve them. Some regions may require import duty payment before release.
Reach out to us directly to escalate your claim. We can issue an immediate store credit, replacement, or refund based on your order’s eligibility.
- Within Canada: 3–9 business days
- USA: 5–12 business days
International: 10–30 business days
You’ll receive updates via email and can track progress anytime from your MKZmart account dashboard.
