Returns and Exchanges

1. Eligibility for Returns and Exchanges:

• Items must be in their original condition, unused, and with all tags and packaging intact.
• Returns and exchanges are accepted within 30 days from the date of purchase.

2. Non-Returnable and Non-Exchangeable Items:

• Certain items, such as personalized or perishable goods, gift cards, and downloadable software, are non-returnable and non-exchangeable.

3. How to Initiate a Return or Exchange:

• Contact our Customer Service team at support@mkzmart.com within 30 days of receiving your order.
• Provide your order number, the item(s) you wish to return or exchange, and the reason for the return.

4. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping method to ensure the safe return of your items.

5. Refund and Exchange Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund or exchange.
• Refunds will be processed to the original method of payment within [X] business days.
• Exchanges will be shipped once the returned items are received and inspected.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately with photos of the damaged item and packaging. We will arrange for a replacement or refund.

7. Cancellations:

• Orders can be canceled within 24 hours of purchase by contacting our Customer Service team.

8. Contact Information:

• Email: connect@mkzmart.com
• Phone: [Your Customer Service Phone Number]

9. Policy Changes:

• MKZMART.com reserves the right to modify or update this Return and Exchange Policy at any time. Please review this policy periodically.